Vlive - ****!

Two Months ago I was billed on my 3GB MBB 24Mnth Contract ( ********** 585) extra charges for Vlive which I never asked for or activated. Been given the run around by Call Centre ever since. Have phoned 082111 too many times already with no resolution. Was sms'd the name of Michael Singer whom was to contact me on the 23 Nov, he never did. One Call Centre Operator even admitted to me they cannot deactivate the Vlive on my account, they are having a problem. Currently I am due for an upgrade/new contract but do not want to commit to anything until this problem has been rectified.