<p>I have been struggling for the past months to get rid of vlive from my account and for them to refund my money. I have made numerous calls to the service centre. Every time they tell me they don’t know how vlive is being subscribed to on my account. That it could perhaps be the ‘play every day’ prizes link; but I have only received data from them. I am told that the vlive subscription will be cancelled and that a request will be sent for the refund. But every time I think it is gone, I find out it is still subtracting airtime from my account.</p> <p>I am really disappointed about getting a contract with Vodacom. They just take a person’s money and don’t fix the problem. If it wasn’t for me being cautious with my airtime I would not have known about it. What about all the other Vodacom clients who do not notice that airtime is being subtracted for something they have not subscribed to.</p> <p> </p> <p>Absolutely ridiculous…</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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