Vlive ***** by Vodacom yet again
<p>Hi Vodacom</p> <p> </p> <p>After 2 months of continual emails, calls, complaints etc i was finally answered and my refund was given for Vlive services *******ly subscribed to on my number. Received the credit and it was taken of my last bill at the end of June.</p> <p> </p> <p>The said services were cancelled from my number with confirmation from at least 4 or 5 different people.</p> <p> </p> <p>Well lo and behold i check my current bill again today and what do i see Vlive being charged for again.</p> <p> </p> <p>Seriously is this a Joke vodacom? Well i am not laughing.</p> <p> </p> <p>Sort this out immediately and cancel the subscription again and credit my account with the ********** charges. Do not bother to get a incompetenet customer services rep to try and call me numerous times a day or request info from me....You have it all. </p> <p> </p> <p>I will yet again be going to WASP and ICASA regarding this.</p> <p> </p> <p>thanks</p> <p>russ </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As per the feedback received, the credit has been processed on your account
Regards
RL
Dear Customer
As per the feedback received, the credit has been processed on your account
Regards
RL
Hi
I received a email stating the vlive services will be cancelled again and i would get R25 as a goodwill gesture, but this is less than the amount that i am being charged for. I dont see where the goodwill is coming in as you are allowing this behaviour to happen with full knowledge of what is going on as you bill the client. Where does the money go to after you have billed the client?
I was also told by the customer service agent that it must be games or something that i am downloading/subscribed to. After the millionth time of telling vodacom i do not download games or subscribe to services.
Also no one can tell me how the stuff is activated.
I await the next episode of my Vlive journey
thanks
russell
Hi
I received a email stating the vlive services will be cancelled again and i would get R25 as a goodwill gesture, but this is less than the amount that i am being charged for. I dont see where the goodwill is coming in as you are allowing this behaviour to happen with full knowledge of what is going on as you bill the client. Where does the money go to after you have billed the client?
I was also told by the customer service agent that it must be games or something that i am downloading/subscribed to. After the millionth time of telling vodacom i do not download games or subscribe to services.
Also no one can tell me how the stuff is activated.
I await the next episode of my Vlive journey
thanks
russell
Hi
Vlive subscription was not cancelled and more charges have appeared, Have been told by solomon today that the subscription has now been cancelled. An additional person has been included in mails and they are trying to decide if i will get a refund.
Still have not had a response as to what a R25 goodwill gesture is when clearly i am being **********ly charged.
also awaiting a reponse from a manager at vodacom regarding what will happen to the employee who emailed me that the vlive was cancelled when it indeed was not and she could also not give me a reference number, Undoubtedly nothing will happen nor will i receive a call from vodacom.
ICASA and WASP are being kept in the loop regarding all of this.
thanks
Hi
Vlive subscription was not cancelled and more charges have appeared, Have been told by solomon today that the subscription has now been cancelled. An additional person has been included in mails and they are trying to decide if i will get a refund.
Still have not had a response as to what a R25 goodwill gesture is when clearly i am being **********ly charged.
also awaiting a reponse from a manager at vodacom regarding what will happen to the employee who emailed me that the vlive was cancelled when it indeed was not and she could also not give me a reference number, Undoubtedly nothing will happen nor will i receive a call from vodacom.
ICASA and WASP are being kept in the loop regarding all of this.
thanks
Hi
a week on and still no resolution after multiple emails and phone calls received from vodacom, response below from 2 days ago
"
Our records indicate, credit for the amount of R25 was allocated to your Vodacom Account. Please be advised, your query was also escalated to the Back Office for further assistance and investigation.
I have requested that they treat the query with the utmost of urgencies and respond to it as soon as possible.
Please accept my sincerest apology for any inconvenience caused and delayed respond."
Awaiting another response
Hi
a week on and still no resolution after multiple emails and phone calls received from vodacom, response below from 2 days ago
"
Our records indicate, credit for the amount of R25 was allocated to your Vodacom Account. Please be advised, your query was also escalated to the Back Office for further assistance and investigation.
I have requested that they treat the query with the utmost of urgencies and respond to it as soon as possible.
Please accept my sincerest apology for any inconvenience caused and delayed respond."
Awaiting another response