VLive???
<p>I realised that money was getting deducted from my account. After phoning Vodacom customer care I was informed that I was subscribed to VLive content and that I had to unsubscribe via *111#. I never subscribed to any VLive content. I don't even know what it is. But after I tried to unsubscribe I got a notification saying that I am not subscribed to anything. So I phoned customer care again. They checked on the system and said that I am not subscribed to any Vlive content but I am getting billed for it so they will have to log a service call to fix it. It will take 3-7 days. In the meantime I can not load any airtime on my phone as it will be deducted from my account. So I can't use my phone for that period. </p> <p> </p> <p>This is like being ****d by Vodacom. You are taking advantage of me without my consent. And when I try to stop you, you tell me I have to wait till you are done. Then you leave me with the scars.</p> <p> </p> <p>How can this be legal? If I take money from someone without there consent, I will go to jail. All Vodacom does is to eventually stop taking the money after someone makes a huge scene about it. And they leave you without your money.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
Best regards,
Good Day
Kindly note that your query has now been resolved.
Regards
Dominic
Best regards,
Good day,
Thank you for your assistance.
Kind regards
Good day,
Thank you for your assistance.
Kind regards
