1 reviews | Active since Jun 2017

15 Jun 2017, 12:53

VLive???

<p>I realised that money was getting deducted from my account. After phoning Vodacom customer care I was informed that I was subscribed to VLive content and that I had to unsubscribe via *111#. I never subscribed to any VLive content. I don't even know what it is. But after I tried to unsubscribe I got a notification saying that I am not subscribed to anything. So I phoned customer care again. They checked on the system and said that I am not subscribed to any Vlive content but I am getting billed for it so they will have to log a service call to fix it. It will take 3-7 days. In the meantime I can not load any airtime on my phone as it will be deducted from my account. So I can't use my phone for that period. </p> <p> </p> <p>This is like being ****d by Vodacom. You are taking advantage of me without my consent. And when I try to stop you, you tell me I have to wait till you are done. Then you leave me with the scars.</p> <p> </p> <p>How can this be legal? If I take money from someone without there consent, I will go to jail. All Vodacom does is to eventually stop taking the money after someone makes a huge scene about it. And they leave you without your money.</p>

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Replies (3)
Vodacom
Vodacom's reply15 Jun 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply19 Jun 2017, 16:40
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dominic

Best regards,

's update20 Jun 2017, 07:15
Reviewer Update

Good day,

Thank you for your assistance.

Kind regards