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Pearl M

1 reviews | Active since Sept 2017

06 Sept 2017, 16:45

Vlite

Today I called vodacom because my airtime vanished. When I called I was told that I was subscribed to games and videos. I have never had this problem before, so for the agent to tell me that i have been susbribed to Vlite since june was a shock to me.The agent that I spoke to just could not explain much and she was so condescending and rude that I had to hang up. I believe that this vlite thing is an utter lie and is used to give us an explanation when Vodacom takes airtime from customers. I am so disappointed with the service and everything that comes with it

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2017, 06:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,