VIU Premium
I received a sms notifying me that I have signed up for VIU Premium - on all 3 of my contacts, nonetheless! I did not sign up for this service. How dare you sign me up for this service without my consent. It is now canceled and blocked. I want an explanation of how you just subscribe services to your customers without their consent. This is unacceptable.
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Replies (2)
Vodacom's replyOfficial
21 Jun 2025, 11:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Jun 2025, 11:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Jun 2025, 13:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, upon further investigation, we have determined that VIU Premium is a streaming service that was already cancelled and blocked. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Jun 2025, 13:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, upon further investigation, we have determined that VIU Premium is a streaming service that was already cancelled and blocked. Regards Consumer Website Team
Best regards,