Virtual card limit cant be increased

The service from vodacom is really going to the gutters.

The vodapay app is so difficult to to use and trying to get assistance from a "human" is even harder. but the humans are so fast to call you to upgrade.

I logged an issue to state there is an issue updating the limit of a virtual card.

They close the issue without it being resolved, nor giving any indication on when one can expect it to be resolved nor a call to advise what I can expect to happen.

Just a, we know there is an issue, deal with it manner of engaging with clients.

Dear Mr Collins, we are contacting you regarding the ticket number EC-21B8-2OW1AC. Please be advised that we are having an influx of Virtual Card issues when increasing the card limit, and a number of our VodaPay App customers are affected by this. We would like to apologize for the encounter However, our IT support is working on fixing the problem. Kind regards, Vodapay Customer Care - Lerato Mo***eng

Dear Vodacom Customer. Your service ticket with reference number EC-21B8-2OW1AC has been closed. Thank you Vodacom.