SP
Shane P
1 reviews | Active since Nov 2014
05 Nov 2023, 08:59
VIP service
A while ago I made a review about poor service, and was helped by a wonderful lady by the name of Olivia.
I had originally complained that I had been charged an extra R100 and that my vodabucks had not shown on the app. It turns out I had my debit days wrong (they reversed the r100 anyway) and gave me the vodabucks I felt entitled too.
I logged the conplaint and they got back to me the same morning.
I believe it is important to give credit where credit is due
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Vodacom's replyOfficial
05 Nov 2023, 10:03Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply05 Nov 2023, 10:03
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team