VIP RED Client means NOTHING to Vodacom

I am a VIP Red Client yet I have been struggling to get through to Vodacom's Customer Care Call Centre (082135) for two days straight, in fact all of the numbers available does not get answered expect for the New Contracts Number, then Vodacom can answer the phone because they just want more money!

I have a simple technical matter to be attended to. The Vodacom website or the App cannot assist. A local Vodacom franchise in Bloemfontein has tried effortlessly to assist me but the system is so useless, they cannot do it.

I am at my wits end because as a VIP Red Client, when I phone I am supposed to be directed to the VIP Red Line and this does not happen. So I pay thousands a month for at least 8-9 contracts but simple service from Vodacom is non-existent.

I have been a client since 1997 but after this circus will seriously go to another Service Provider.

I AM FED-UP!!!