KK
Keorapetse K

1 reviews | Active since Sept 2021

18 Sept 2021, 17:00

Violation to my Customer rights

I bought a P40 lite which is a dual sim at Vodacom East Rand Mall. They failed to disclose that they configured the phone so that only one sim works. I went back and both Managers Tony and Nagell told me they're not obligated to tell me anything. They were both rude telephonically and also when I went to store. The tech guy named Shaheen saw that they were at fault but threatened by Tony so he ended up not helping me out. I really am disappointed and I'd advise people not to buy from there.

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Replies (1)
Vodacom
Vodacom's reply19 Sept 2021, 16:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team