CM
Charles M

1 reviews | Active since Sept 2018

11 Aug 2022, 14:19

Violation of the POPIA act and consumer protection act

I would like to lodge a formal complaint on this number (‪***‬) which I took out on contract.

When I initially took out the contract at the Glen mall, I was not made aware that the number I am given is a recycled number that was used by someone else.

Ever since I took out this contract I have been harassed by customers of the person who used this number for business purposes on a daily basis.

Sms's are sent on a weekly basis reminding me to pay up some of the accounts of the person who used this number previously.

I just feel like my rights have been violated as I am being harassed daily by people I don't know, and even when I block them they still continue to harrass me.

My personal information is not protected with this number.

My contract is coming to an end in October and I want nothing to do with Vodacom thereafter.

My experience with Vodacom in general has been an unpleasant one and I am very disappointed.

POPIA act disregarded and violated completely.

Charles Mphahlele ‪***‬ ‪***‬

0
Replies (1)
Vodacom
Vodacom's reply12 Aug 2022, 09:19
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team