pP
passmoremakuwa P

1 reviews | Active since Jul 2016

21 Jul 2016, 20:01

Violation of Consumer Right : Credit Record Information not updated since Nov 15

<p>Vodacom has neglected to update my credit records with the Credit Bureaus since November 2015 despite collecting a debit order every month without fail. This is a direct violation of my consumer rights. The contract is up for renewal and I have every sense to dump Vodacom and in addition to port my pre-paid number of more than fifteen years as I can not put up with standard service.</p>

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Replies (1)
Vodacom
Vodacom's reply22 Jul 2016, 04:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team