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Prince M
1 reviews | Active since Feb 2023
14 Feb 2023, 08:09
Violation of Consumer Protection Act
***-2
I signed the 24 months contract of a cell phone with Vodacom of which I believe in that 24 months the cell phone was paid in full, the only additional benefit it was R125 airtime of which the sim card was also disconnected/blocked late September 2022. Vodacom never called me prior to inform me about the expiry of the contract, a month after the contract has expired they send me a bill of R3300
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Replies (1)Vodacom's replyOfficial
14 Feb 2023, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2023, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
