PM
Prince M

1 reviews | Active since Feb 2023

14 Feb 2023, 08:09

Violation of Consumer Protection Act

***-2

I signed the 24 months contract of a cell phone with Vodacom of which I believe in that 24 months the cell phone was paid in full, the only additional benefit it was R125 airtime of which the sim card was also disconnected/blocked late September 2022. Vodacom never called me prior to inform me about the expiry of the contract, a month after the contract has expired they send me a bill of R3300

0
Replies (1)
Vodacom
Vodacom's reply14 Feb 2023, 09:59
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team