JB
Janine B
1 reviews | Active since Dec 2014
18 Jul 2017, 09:03
VIOLATED WITH DATA USAGE
<p>I've been a loyal customer with Vodacom for years now, I upgraded 3 months ago because I was happy with them, but now I feel violated. I've purchased 1GB of data on 06.07.2017 and I ran out of data on 13.07.2017 then I purchased 1GB of data again on 16.07.2017 and today 2017.07.18 I only have 100MB available!! This is mind-blowing and unacceptable, I only use WhatsApp and go to Facebook, I do not download any videos and all of my background data is switched off. In the past I only purchased 1GB of data and it lasted for the whole month. As all know data fees with Vodacom is the most expensive so it would be appreciated if someone from Vodacom, preferably Management, could advice regarding this day light *******!!!</p>
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Replies (3)
Vodacom's replyOfficial
18 Jul 2017, 10:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Jul 2017, 10:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jul 2017, 13:19Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2017, 13:19
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
JB
Janine B's updateReviewer Update
03 Aug 2017, 14:45I am very disappointed in Vodacom, according to you, my data usage of 1GB in 2-4 days was correct...although I have been using the same amount of data (1GB) in 3-4 weeks for years now for exactly the same purposes I use it now. You did refund me 1GB for the "inconvenience" caused that lasted me surprisingly 11 days....I bought another 1GB 31.07.2017 19h00 at night and depleted 02.08.2017.....I DID MAKE SURE I FOLLOWED THE INSTRUCTIONS YOU SEND TO ME FOR LOWER DATA USAGE. EVERYTHING WAS IN PLACE....AS I SAY I HAVE BEEN USING 1GB IN3-4 WEEKS FOR YEARS NOW WITH THESE PRECAUTION SETTINGS!!!!! PLEASE ADVISE ME WHICH APP IS ALL OF THE SUDDEN USING ALL OF MY DATA AFTER USING THESE SAME APPS FOR YEARS NOW!!!
JB
Janine B's update03 Aug 2017, 14:45
Reviewer Update
I am very disappointed in Vodacom, according to you, my data usage of 1GB in 2-4 days was correct...although I have been using the same amount of data (1GB) in 3-4 weeks for years now for exactly the same purposes I use it now. You did refund me 1GB for the "inconvenience" caused that lasted me surprisingly 11 days....I bought another 1GB 31.07.2017 19h00 at night and depleted 02.08.2017.....I DID MAKE SURE I FOLLOWED THE INSTRUCTIONS YOU SEND TO ME FOR LOWER DATA USAGE. EVERYTHING WAS IN PLACE....AS I SAY I HAVE BEEN USING 1GB IN3-4 WEEKS FOR YEARS NOW WITH THESE PRECAUTION SETTINGS!!!!! PLEASE ADVISE ME WHICH APP IS ALL OF THE SUDDEN USING ALL OF MY DATA AFTER USING THESE SAME APPS FOR YEARS NOW!!!