MP
Mervine P

1 reviews | Active since Nov 2013

14 Mar 2018, 11:15

Vindictive action

Firstly. Lets talk about the theft of my data. I am on a premium red package. By definition it means that i should never run out of data. This is not the case. I constantly run out of 10 gig of data monthly. Go figure. Since i complained they have done nothing to help me. More than this. They decided to spite me instead. They have now blocked all telephone call communication with a family member also on vodacom. This is my brother. They have made it impossible for me to connect with him ever. How unprofessional. I have given up complaining and asking them to stop this vindictive attitude. But it helps nothing. So if you think that they run a professional operation that unbiased think again. This is nothing but a biased attack on their own customers to teach us a lesson for ever complaining. Obviously am dealing with uneducated fools that do not belong in the corporate world.

0
Replies (3)
Vodacom
Vodacom's reply14 Mar 2018, 13:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

MP
Mervine P's update15 Mar 2018, 11:42
Reviewer Update
Hi there,Thank you for the response. I appreciate it. I was talking to a very pleasant lady by the name of Modi? She was attending to the complaint regarding my broken connection. I would like to conclude this conversation. Kind regards, Mervine
MP
Mervine P's update04 Apr 2018, 13:32
Reviewer Update
Right. So my last message here was that i spoke to Vodacom and that Modi was helping me. Well that ended with nothing. To date it is impossible to call my brother. So i still maintain that this is vindictive action from spiteful Vodacom. No help means that they simply do not care. Great guys well done. Looks like it is a problem that runs in our country. As seen in government now done by Vodacom. They think they are the biggest so simply do not bother. Just because i called them on cheating with my data. Now they block me talking to my family. It is ridiculous.