Vile service from the sales and after sales team.

The most useless sales department ever can be found at Vodacom. I've been with Vodacom for over 10 years. A reliable customer. Last week, on Wednesday 20 July 2022, I contacted Vodacom to do an upgrade. Everything went smoothly, so I thought, and I was told that in 3-5 working days I'd receive my device and smar****ch only to receive an sms on Friday afternoon to say that the after sales team had tried to reach me (unexpectedly) and that I should dial the number they'd given to confirm my purchase. I was furious because the sales consultant I'd dealt with over the phone had categorically told me that I'd receive my devices within that time frame and never mentioned anything about having to confirm the purchase/upgrade. When I called the after sales department, an absolutely idiotic human being, unwilling to help, answered the call. When I asked him logical questions, he sat on the phone refusing to answer any questions after he stated that he cannot provide me with a time as to when the team who call to confirm the sales will call. This is absolutely ludacris considering I work all day 7 days a week and online. It's impossible for me to stop an online meeting to take a call. I was then put onto another consultant as I had to hang up because this absolute "blessing" of a consultant refused to speak. She was very helpful except, she assured me that on Saturday (today) that either at 9am or 11:30am, a consultant would call to confirm my order. I specifically gave those times because every other time of the day I'll be in online meetings.

Surprise!! No one has called.

I never want to deal with Vodacom again. Absolutely useless sales and after sales departments.