Video Ticket: Paying for a service I am not getting

Extremely annoyed as I am paying for a Video ticket on my data line which is not functional and as a result I lose 10GIG per month. This was logged several times and it was resolved in December, when my Video ticket did work and in January we are back to square one! VIDEO TICKET NOT WORKING! LOSING OUT ON DATA EVERY MONTH BECAUSE I CANNOT USE IT! Not to even mention my annoyance at having to try and get through to the correct department every time I have to escalate the matter!!!!