JV
Jacques V

1 reviews | Active since Jan 2016

15 Sept 2020, 16:12

Vidcaom Cannot cancel my LTE contract, that has run it's cource, "System Issues"

I am fed up now for foning Vodacom Cancellations, and being send from piller to post.

i want th cancel a Advanced LTE contract, which has ended, and no one in Vodacom seems to be able to do that

they told me, not more that 5 times, it is on the old system, and in another department, and they will forward my request to them ,and i still, after a weeks worrh of calling the upgrades and cancellations line, no one has phoned me.

this is *********, and a way how they force money outof people, against their will

is there someone in VODACOM, that still has access to the "Old System" so i can cancel a expired contract,

please please please

some of the worst customer service i have experience.

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2020, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team