RL
Ronel L
1 reviews | Active since Aug 2022
27 Feb 2026, 17:05
Vidacom Upgrade ****
Horrible service!!! Was phoned relentlessly by Vodacom's outsourced upgrade partners and in the end decided to upgrade. Upgrade was done and agreed upon amount 898.00 which was confirmed 3 times. I phoned later to confirm something with Vodacom as I noticed a different amount on the Vodacom app which was now 500.00 more all of a sudden. Vodacom now says they cannot listen to the recording because it is an outsourced department. SIES MAN VODACOM!! Customer of 30 + years and get such service!
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Replies (2)
Vodacom's replyOfficial
28 Feb 2026, 07:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Feb 2026, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Mar 2026, 13:51Dear Ronel, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have requested to cancel the online upgrade order and have decided to administer the upgrade instore.
Once again, apologies for the overall experience rendered. Regards, Consumer Website Team
Once again, apologies for the overall experience rendered. Regards, Consumer Website Team
Best regards,
Vodacom's reply03 Mar 2026, 13:51
Official
Dear Ronel, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have confirmed that you have requested to cancel the online upgrade order and have decided to administer the upgrade instore.
Once again, apologies for the overall experience rendered. Regards, Consumer Website Team
Once again, apologies for the overall experience rendered. Regards, Consumer Website Team
Best regards,