Vidacom Fibre Nonfunction/ripe-off

I have been with vodacom fiber division for more than 30 minutes. I indicated that I have connectivity issues for more that 1:20 minutes.

I was assisted by Akhona, whom, I requwated that he runs a parallel process as he was indicating that the problem required technical team (ticket).

I requested that he facilitate the process of data credit to enable internet connection as I was not willing to buy data. Whilst the fiber was down, my children had to connect on data to access school work.

This request happened when I was on the call for 19:25. He seems irritated by my request and he put me on hold with no communication

I kept on being on hold and it was already about 27:13 being in a call. He then requested that I provide the lights reflecting in the router and all lights were green and I communicated that.

Within a minute, with no communication, I was disconnected from the call.

Surely this is unacceptable and I can be paying a service that I am not receiving.

The lack of empathy and understanding, when I emphasized that my children are loosing study time, seemed to be annoyance.

The is just no reason for me to beg for a service that I subscribed for and paying for and one is treated with the attitude I encountered.

Akhona has not returned my call and I am writing this for vodacom to take responsibility for money that i am paying.

The data that I request is not a free-bee and I will not beg for it. It can therefore, not be correct that I keep on buying data due to none performance of the service I get billed for.