FJ
F J
1 reviews | Active since Nov 2012
27 Jul 2022, 09:43
Vidacom Fibre after sales service
My Vodacom Fibre line is off for 2 weeks by tomorrow (from 16 July), and Vodacom doesn't care. Firstly they quote a 48hr turnaround time at the call centre. When I follow up again, they claim that it is an area-wide outage, with no turnaround time possible. Still later they start saying that a Technician from their Nokia department must come to see me, but will only do so on the 1st of August. This is unacceptable, and they don't want to escalate the matter regardless of how many times you phone them. They only care about selling new contracts, as during this time they still managed to find a technician to do a new installation at my friend's house 2 blocks away. My 100mb/s line never reached any speed more than 5 - 8mb/s in anyway... I would not recommend that anyone make use of this service, unless your lucky enough to live in Johannesburg, where they at least still get 70-90mb/s, and if your willing to wait weeks on end for outages to be fixed...
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Jul 2022, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jul 2022, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
FJ
F J's updateReviewer Update
04 Aug 2022, 08:35The 1st of Augudt csme and went without any Technician checking my line, and no feedback regarding this issue. Phoned the call centre again, but after first lisibg and then fibding my service request, they are of zero assistance. Supervisor refuses to speak with me or call me back. They still don't care, and adopt a "you can wait until whenever" approach. They now say I must wait until the 10th, which is unnacceptable, and am considering cancelling my contract.
FJ
F J's update04 Aug 2022, 08:35
Reviewer Update
The 1st of Augudt csme and went without any Technician checking my line, and no feedback regarding this issue. Phoned the call centre again, but after first lisibg and then fibding my service request, they are of zero assistance. Supervisor refuses to speak with me or call me back. They still don't care, and adopt a "you can wait until whenever" approach. They now say I must wait until the 10th, which is unnacceptable, and am considering cancelling my contract.
FJ
F J's updateReviewer Update
11 Aug 2022, 12:45Technician still didn't stick to his 'appointment' for yesterday, the 10th. No communication from him. Accoding to call centre a comment was added to my service request that the line is working now, and I should test it on my end, but it is still not working. Techs are attending to new installation 2 blocks from my house (which they are still unable to get online after 3 weeks), but not bothering to attend to my problem. 4 weeks offline today. More than one service agent promising me to "escalate" the matter, but am not seeing it, as the Tech on the ground is still wiping himself on my problem, even today...
FJ
F J's update11 Aug 2022, 12:45
Reviewer Update
Technician still didn't stick to his 'appointment' for yesterday, the 10th. No communication from him. Accoding to call centre a comment was added to my service request that the line is working now, and I should test it on my end, but it is still not working. Techs are attending to new installation 2 blocks from my house (which they are still unable to get online after 3 weeks), but not bothering to attend to my problem. 4 weeks offline today. More than one service agent promising me to "escalate" the matter, but am not seeing it, as the Tech on the ground is still wiping himself on my problem, even today...
FJ
F J's updateReviewer Update
16 Aug 2022, 13:28Still no Technician at my house. No new appointment made to check, and no feedback forthcoming. Call centre now says new Service Request was created on 15 August, with comment added that physical line damage is suspected, but still no ETA. This is where I am after waiting this long... almost 5 weeks. No streaming Netflix, no downloading, wasting my mobile date and the same inability to get it sorted out, but their debit orders go through just fine... Useless and uncaring...
FJ
F J's update16 Aug 2022, 13:28
Reviewer Update
Still no Technician at my house. No new appointment made to check, and no feedback forthcoming. Call centre now says new Service Request was created on 15 August, with comment added that physical line damage is suspected, but still no ETA. This is where I am after waiting this long... almost 5 weeks. No streaming Netflix, no downloading, wasting my mobile date and the same inability to get it sorted out, but their debit orders go through just fine... Useless and uncaring...