Vidacaom Fiber devision are ******* and no one knows what's going on in that company

I installed a 10mg uncapped line with Vidacom on the 22 July 2019. Two and a half weeks later, Vodacom started throttling my line and whe I enquired, I was told that I had reached my FUP limit (500 gigs per 30 days)

I then asked the co consultant to send me my usage report and balance statement and I was told that she is unable to do this as the status on my account is open and thus they do not have access to this information.

An SR request was opened on the 14 August 2019 and was assigned to Julian Major who the closed the SR ticket without even contacting me to verify what is going on and the rational of my query.

1. Is it not a legal requirement for Service Providers to inform their customers if they are on 70%, 80%, 90% and 100% usage of their data limits? That never happened they just throttle you without any warning.

2. If my status is open and Vodacom is unable to see my usage or balance, how did Julian Major get to this conclusion without even contacting me as none of the consultants that I spoke to are unable to see my usage (Including my self as the self service portal is always giving me errors)

3. My average data co consumption whilst I was using Telkom 4g ****le was 45gigs per month, how did I reached the 500 gig FUP limit in 2 and a half weeks?

I have raised these concerns with Vidacom and the last call I made to them was on the 15 August 2019 and till today, 25th August, no one has contacted me or provided me with any sort of update nor answers to the above questions.

Ohh, forgot to mention, I also took up a UPS with them, it was delivered 1 week late, the warranty seal was broken, had to cancel that request and asked them to come collect it.