1 reviews | Active since Oct 2016

11 Oct 2016, 11:50

VICTIMISED

<p>Goodmorning Peter.I took out a cellphone contract with vodacom heidelbergmall on a J1Ace and a Tab3Lite for 24months paymand of R200 and wereby its was a special offer.Contract stating that the 1month is on a free perscription.In that 1st month they deducted R400.00 from account so i went back to them and asking so they said i must go back and reverse my money.The next month again a massage sayin am now behind with my account went back they now saying no need to worry mam we will sort it out i must just keep on paying what i should they will handle the res***** now being 3month and my phone is off so am payin for something that am not even using.The manager was suppose to call me back am still waiting go to the shop they TELLIN ME there is nothing they can do cause now my account shows am on aR1000.00 OUSTANDING BALANCE......</p>

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2016, 12:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team