Victim of *****

I received a message on the 24th of April stating that my order is being processed, I immediately phoned customer service and I was told they will stop processing the order and was told to go to the police Station to do an affidavit and send a copy of my I.D. I did send everything on the 25th April 2019. On Saturday the 27.04.19 I received a message saying my parcel will be delivered in two days; I phoned customer care to tell them to stop the delivery and I was told matter is already at ***** section there's nothing they can do. Today 30.04.19 I get a message that says parcel delivered succesfully, but I don't have the parcel it is delivered somewhere in Roodepoort. On communication with ***** section they tell me I must wait 14days and if I don't hear anything from them I must contact them again. HOW BAD !!! They were just concerned in making the sale and nothing else about me as a *****ed customer.