Victim of ***** and bulling by vodacom

I am writing to express my disappointment with Vodacom. I had R99/24 months data contract with vodacom prior 2020 September. During the course of the 24 months. I was billed R1079.32 unexpectedly. I made inquiry with vodacom and I was told that I took good at Westwood vodacom outlet, I didn't even know the place, I've never visited before. I went to the shop to inquire further, only to find that a *****ster used my names with ID book photo that is not me.

I sent vodacom affidavit and my ID card on 2nd September 2020 and on 3rd September 2020 vodacom acknowledge the documents, and promised to resolve the issues within 14 days.

Vodacom without further investigation, checking details at Westwood, they sent my names to thier legal collections team, my last communication with the ******** was that they will take the matter back to vodacom for finalization.

Then I sent emails and made calls, no reply from vodacom, I concluded that the case is closed, until recently I found out that the case is still actively marked red legal. This has affected my financial records and I cannot even take a wife contract as the pre-approval shows a pending case, I've been loyal customer to vodacom but what I get is unfair treatment.

Feel like I am not only victim of ***** but also victim of bulling by vodacom.