Vick - Cape Town

We had a problem with our fibre connection on friday 21/05/21 and i had to phone the call centre. Even before talking to someone i was already dreading the whole thing because I've never had a good experience before with vodacoms call centre's. Vick from Cape Town changed my whole perception about call centre agents. I've never had such a pleasant experience before. He was friendly professional and went out of his way to help me. He really is a star employee who embodies good service delivery. He even called me back a few minutes later to give me a update on what was going on. He truly is a good agent that put my faith back into Vodacom. Give him a raise!