***** via Vodacom: Cellphone Contract created Online and Awarded by Vodacom with no confirmation and background Check!!

Reference number is EC-1MHT-2UVSMV - recieved 01/12/2023 I Qaasim Charles discovered my bank account was Debited by R2301,44 on 30 November 2023. I inquired this 30/11/2023 at the Vodacom Branch at Century City Mall in Cape Town.

The consultant checked and told me a contract was opened on my name 05/10/2023. This was done online! I followed all the steps as instructed: Police affidavit with 3 signatures and my id copy. This I submitted to Vodacom on the 01/12/2024. ***** was confirmed by Vodacom ***** Department only on 15/12/2024. After I sent 4 emails to ***** Department to pay me my money because I needed it urgently, they rep**** and advised that the refund was posted on 20/12/2023. This week I have mailed the ***** Department x2 saying the refund must be paid before 10/01/2023 and it still wasn't paid!!

Now there is some random person walking out there with a brand new NOTE 12 PRO XIOMI cellphone! I wish there was a -0 star that I could click. I am sitting here and waiting on Vodacom to take there own sweet time to return my money to me!! This really set me back and I should be payed extra, for I had to find a way to pay people I owed money to. I am waiting 1 more day then next stop is Ombudsman!!!