Vey bad service, well actually no customer service

A while ago I phoned Vodacom due to an increase on my cell phone contract over the course of a year, the consultant said I need to send an email to the customer care and complaints department. This is happening again after upgrading.

3 months down the line and still no feedback. I don’t even want to call cause they couldn’t help me last time.

Now I want to access my statements on the Vodapay app and it is not working. Since upgrading I am not receiving my statements anymore! I think I will be moving my business else where,as it is such a mission just to get information and be assisted.

Also had an issue with wifi a while back and after MONTHS it was eventually resolved after going to a vodashop. Unfortunately we are very far from a vodashop so would like to make use of the online platforms…

Which Does Not Work

Not even to mention Tobi…

Anyway guess this will be the last contract renewed with Vodacom!