Veware Vodacom stuffs up your credit scores...

Email sent to Vodacom: Please can you assist me. I wish to terminate my 3 contracts with you due to sheer incompetence by your agents. I unfortunately cannot see a resolution at this point in time.

The dra began in December 2024. I kept getting SMSs about my account being in arrears. I kept calling 1946 and spoke to the agents. One of the questions asked during ID & V was which bank I banked with and type of account. Mind you, the ID & V questions are done by humans, not computers. I kept indicating Standard Bank cheque account. Pull all of my calls on ***********. ID **************. Email address what have you... The agents would indicate that my account would be debited which it wasnt. I checked with Standard bank and was told that there were no debit orders. I checked on Debi check, nothing.

Then suddenly all of my lines were closed off. I went to a Vodacom store. Again pillar to post with your very fragmented call center abandoned *********** staff... I then took to social media. Eventually I got a call from some guy named Fergie who claimed to have figured out the problem, according to him the Agent(instore Vodacom 4U Richardsbay,) when doing the upgrades and add a line in November failed to tell me that as debit would go off for the balance on the data contract and also clicked incorrectly on a 'Default' bank account to FNB. Mind you, I haven't banked with FNB in over 5 years, so obviously there's no funds in the 'Default' account. I then Probed Fergie about your ID& V and actually listening to a client, he claimed it was a formality and no critical thinking was required. It's either yes or no, move on to the next question if wrong answer given. I then asked, with repeated calls to q946 and Vodacom, how was it not picked up, another non sensible excuse made. I then asked how was my vetting done on a closed account, he wasn't sure. So Basically, anyone who has access to my data can go to Vodacom and open an account.

I was livid to say the least. I requested for a Teamleader to call me, suffice to say that didn't materialise. I asked for the contracts to be terminated and was told "NOT WITHOUT AN EARLY TERMINATION FEE.'So I asked how was this my problem? DOLOLO.

That waste of my time call resulted in nothing until last week, whe I started getting calls from Vodacom, again stating my account is in arrears and a payment is required. I check with the bank, guess what, no debit order was made. I am now at my wits end.

Prior to this upgrade, my debit orders had no issues. Now suddenly they are not being processed??? Why, I have no idea. Am I now supposed to be going to a store to make payments every month??? What is the purpose of having a debit order system in place??? Like I said there appears to be no resolution as when Fergie called, they could have changed the 'Default' bank to my current banking details which they failed to do. My Debits go off on the 15th of the month.

Regards.

Response from Vodacom: Dear Jeremy

Thank you for taking time to speak with me today.

As discussed, I will be investigating your query further and will provide and update on the outcome by tomorrow afternoon.

My leader will also reach out to you with the findings and a resolution.

Please feel free to reach out to me if you have any additional questions in the meantime.

Thank you for your patience and understanding.

Kind Regards Ashe-Leigh Brown Executive Client Liaison Officer Client Liaison Office.

INo communication since. I get a call telling me tgat my services are going to be suspended in 2 hours. After contacting Switchboard and sending repeated emails, I get a call from a condescending woman who says she is a teamleader. She cant do anything besidws apologise and have a 'discussion' with the 1946 team as that call was not supposed to be placed. She then claimed to require 'Consent' to debit my actual bank account. Same people tgat didnt require consent to change my banking details in the first place, now require it. When I insisted on termination of the contracr as I no longer want to deal with such incompetence, Im told tgat they will generate a quotation... Vodacom has lost me as a client. Mind you they still had the audacity to report to the credit beaurea despite debitting the wrong account. I was told that Im free to go to social media, they dont care.