Vetting successful, but no further communication.

I received a call and email from the following person, Ntozakhe, Mduduzi Christopher, Vodacom South Africa (External) ********** Who required further details from me to finalise my online contract application. I sent my ID and Bank Statement via email to complete the Vetting application. I then received an sms stating that the quotation reference 1- ********** ********** vetting has been successful. This was received on 30 January 2019. I tried calling the customer service to find out what the status is but I cannot get through. Could I please ask that Vodacom give feedback?