TT
Tharwa T

1 reviews | Active since Nov 2013

06 Jul 2019, 19:17

Vetting recycled numbers before issuing to new users

Application of Recycled Numbers to new users:

Pls advise how this process is vetted and app****????? I have a new 2 for 1 contract deal for kids and both numbers issued is very much active.!My kids get spam calls daily, banking confirmation smss as well as romdom sms from eskom for eg which is absolutely annoying!!I have blocked numbers but these numbers are still being spammed. The contacts and messages are visible to me with personal conversations and loads of contacts still available and still visible. This practice needs to be vetted and app**** properly as this is certainly a violation of privacy and is also not appropriate for my kids to be receiving. The contact centre says there is nothing that can be done. Why cant these issues be cleared up before allocating to new users. There is also no forum for me to bring this to your attention other than hellopeter as your email addresses are not available.

Super annoyed! Please contact me.

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2019, 11:08
Official
 
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Jul 2019, 13:55
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been resolved.  Regards  Consumer Website Team