GW
Gary W

1 reviews | Active since Mar 2009

13 Apr 2017, 09:48

Vetting online system *****ed

<p>I went online did the application and went through the vetting process and it came back as approved. Call centre agent called the next day went through the same vetting process and I was declined. I asked her why I was approved online and decline at the call centre. As usual and can be expected from badly trained staff; can't explain this bizarre phenomenon!!!!! </p> <p> </p> <p>Never mind Vodacom; I will stick to my prepaid phone.All mobile companies are assholes!!! </p>

0
Replies (2)
Vodacom
Vodacom's reply13 Apr 2017, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Apr 2017, 12:38
Official

Dear Gary,

We apologise for not responding to your posting timeously and thank you for your patience.

Our Sales Team will give you a call to assist.

Regards,

UW