CA
Caroline A

1 reviews | Active since Oct 2013

19 Jan 2016, 14:33

VETTING APPLICATION DECLINED INCORRECTLY

One of VODACOM's agents REWDC phoned me on 14 January and offered me 2 x 2Gig data contracts at R218. I was also promised a free router to the value of R1000. 3 Messages came through to my cell phone: A Vetting application for a new line has been registered against your account. Today when I phoned to find out what was happening I was informed that the deal was declined due to returns on my bank account. This is completely incorrect as I have never had any RD's on my account. I even got a report from Trans Union Credit Bureau which reflects a 933 credit score which is excellent. No RD's!!! WHERE DID VODACOM GET THEIR FALSE INFORMATION FROM??? None of the call centre agents on 082 111 or the accounts department could help me. <br> <br> Not renewing my contracts with VODACOM again ever.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply19 Jan 2016, 15:12
Official
Hello Caroline Amrouni,

Thank you for your posting.

Your enquiry will be investigated and further feedback will be provided in due course.

Kind regards
Vodacom Consumer Website Team

Best regards,