VERY VERY VERY POOR CLIENT SERVICE

I took out a Home Internet Package. My idea was to save money as it was a very good deal. So I took out the package then the speed of the WIFI was horrible. The package was a 100mbps package but the speed tested between 15 and 30 mbps.

So since DECEMBER i am trying to cancel the package. The Router was send back in JANUARY but still not cancelled. I was even charged for Jan and Feb not even using the device. EVERY TIME I call they tell me "They will log an escalation it will 24-72 hours". It really frustrating to 1. Pay for something you are not using and 2. Costing me airtime every 3 days to call just to have no success.

Will not recommend and even will not take out a Vodacom device ever in my life again.