vS
vicky S

1 reviews | Active since Jan 2020

22 Jan 2020, 13:20

VERY VERY VERY ANGRY CLIENT !!!!!!!!

good day , please note my contracted ended on the 08th of December 2019 , however late November i decided to call Vodacom to advise that they should cancel my contract seeing that i am paying 380 for 2 years . however the consultant i spoke to advise me that she will cancel my contract but in the same sense vodacom can offer me a deal of 75% discount which is 5 GIG and R160 airtime , ....so the consultant assured me that i only pay the 380 anymore seeing that i am done with my contract , to my knowledge i end up paying R511 which makes me very very angry because they gave me false information ........... vodacom i expect a call back from you guys and i want my refund ASAP!!!!!!!!!!!!!!!!

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Replies (1)
Vodacom
Vodacom's reply22 Jan 2020, 13:31
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team