NG
Nicole G

1 reviews | Active since Jun 2018

24 Feb 2019, 13:14

Very very UNHAPPY vodacom Client

So about two weeks ago I finally received my Lenovo i7 Laptop , that I had to wait for two weeks.

They didnt' inform me on the specs.I went online to look at the specs and it was a very good deal. Now that I have the laptop this is what i find a problem with.

AVG internet security that comes with the deal must be activated and I still need to pay. I have no CD player! Ability office makes my laptop lag, and i struggle to type! MYCYBERCARE ask me to activate it, and the response was, thank you we will get back to you.

For the price I have to pay for a loptop over 3 years. This is a total *******!

No one could assist me on Ablitity office, they told me it's a cheaper office!

Now I must take the Laptop in for a CD drive so that I can do my work!

Thank vodacom for nothing...I am really disappointed...you might as well take this laptop back and cancel all my contracts!

0
Replies (2)
Vodacom
Vodacom's reply24 Feb 2019, 17:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
Vodacom
Vodacom's reply25 Feb 2019, 13:53
Official
Dear Nicole, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)