1 reviews | Active since May 2017
Very Very unhappy customer
I am absolutely appalled with the bad service that i have received from Vodacom for 7 Months now. My contract with Vodacom has expired in August 2016 I phoned every week for 3 weeks before expiry date to make sure that they cancel my contract, next month comes and my debit order goes off, i phone yet again and the very rude and arrogant call center agent tells me I should of phone on the date of expiry, I tried to keep my cool as the angrier you get the less service you receive, the next month the debit order goes off again and I phone again, the call center agent then is trying to make a sale off of me and as yet I was already not one of the happiest people, I finally gave up as phoning so many times asking to speak to a supervisor on floor and them telling me they will phone me back and they never do. To make a long story short I then was retrenched from my Job in December 2016 and couldn't make a payment, the then harass me every single day calling more then 20 times a day and then blocked my phone! This is really really appalling and being a customer of Vodacom for as long as I can remember having a phone I will never in my life go back to vodacom again, and I want them to blacklist me because I will fight that battle! on their own website they don't even have a complaints email address they have an alternative route where you should call them, of course for you not to have a paper trail and not a foot to stand on!
Never again! they are just ****** and money hungry!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Dominique
As discussed, feedback has been provided and this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Dominique
As discussed, feedback has been provided and this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
