DN
Dominique N

1 reviews | Active since May 2017

26 Feb 2018, 14:31

Very Very unhappy customer

I am absolutely appalled with the bad service that i have received from Vodacom for 7 Months now. My contract with Vodacom has expired in August 2016 I phoned every week for 3 weeks before expiry date to make sure that they cancel my contract, next month comes and my debit order goes off, i phone yet again and the very rude and arrogant call center agent tells me I should of phone on the date of expiry, I tried to keep my cool as the angrier you get the less service you receive, the next month the debit order goes off again and I phone again, the call center agent then is trying to make a sale off of me and as yet I was already not one of the happiest people, I finally gave up as phoning so many times asking to speak to a supervisor on floor and them telling me they will phone me back and they never do. To make a long story short I then was retrenched from my Job in December 2016 and couldn't make a payment, the then harass me every single day calling more then 20 times a day and then blocked my phone! This is really really appalling and being a customer of Vodacom for as long as I can remember having a phone I will never in my life go back to vodacom again, and I want them to blacklist me because I will fight that battle! on their own website they don't even have a complaints email address they have an alternative route where you should call them, of course for you not to have a paper trail and not a foot to stand on!

Never again! they are just ****** and money hungry!

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Replies (2)
Vodacom
Vodacom's reply26 Feb 2018, 15:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Mar 2018, 14:47
Official

Hi Dominique

As discussed, feedback has been provided and this matter has been resolved.

Have a pleasant day further!

Regards,

RJ