VERY, VERY unhappy customer!

Since becoming a Vodacom customer, I've always received my monthly invoices, itemised billing and statement by email. This month (March 2016) - nothing arrived!! I visited the V & A Waterfront (Cape Town) branch to get a copy of all - they advised a new system had been implemented and, as they themselves couldn't figure out how to access and print them, the consultant called the general 082111 customer number. ONE HOUR LATER, I emerged with the invoices - NO statement (to know what's going to be debited from my account at SOME future date) and NO itemised billing (a \service\" which we're all forced to pay for). I had been advised these outstanding items would be emailed to me within 24 hours. By the time I returned to my office (some 30 minutes later), there was already an email! Yippee, unfortunately it was a reprint of one of the invoices I'd just been given, SOB!! Subsequent countless attempts to contact ANY Vodacom customer \"CARE\" specialist seem to be foiled! After (more than) 24 hours of waiting for any response, I'm now reverting to this forum. All I want is a statement for March 2016 and itemised billing on one of the invoices for my cellphone - EVER HOPEFUL!!"