Very very unhappy client

Vodacom has the worst customer service ever, i have never dealt with such an *********** company, on the 27th of November 2020 i purchased a Polaroid watch via the vodacom app, after a month of calling around and with nobody able to give me any details about the watch or tracking number not even your so called support email was able to help me, someone at your support centre finally told me that they had no stock, i did not reveive an email nothing informing me about this, and this was after about my 6th call, the person told me they will refund me tge next day, well 5 phone calls and almost 3 months later i still have not been refunded or called back giving me any info, i will give you until friday the 29th of January, then i will go to the ombudsman to help me take this matter further, My order number from the app is ***