AG
AMELIA G

1 reviews | Active since Sept 2011

17 Oct 2018, 08:22

VERY VERY Unhappy

And one again I had the same issue where my data was disappearing and I was charged for data while I was not even using my phone. I had data left on my phone, and sunday morning I've received the below sms's stating that my data has run out and and out of bundle rates was charged... all the below sms'e received within 5 minutes and I was not even using my phone, and everything that needs to be off is off on the phone . I even went into vodacom sunday morning and the guy checked for me if there is nothing on that was not suppose to be on, and the he logged a call for me... someone did phone me back, but he could not here me and dropped the phone and did not call back. I would like you to give back my data and reverse all the charges.

SMS' e received: [08:19, 10/17/2018] ?Amelia?: You've used R10.75 out-of-bundle data on ********** 363 so far this month. Dial *124# to Buy a 2GB Data bundle valid for 7 days at R119. Offer valid today until 23:59. [08:20, 10/17/2018] ?Amelia?: Your Vodacom Data on ********** 363 has run out. Out of bundle charges up to 89c/MB. Buy a 2GB Data bundle valid for 7 days at R119 by dialling *124#. Offer valid today until 23:59. [08:20, 10/17/2018] ?Amelia?: You've used R90.85 out-of-bundle data on ********** 363 so far this month. Dial *124# to Buy a 2GB Data bundle valid for 7 days at R119. Offer valid today until 23:59. [08:20, 10/17/2018] ?Amelia?: You've used R137.58 out-of-bundle data on ********** 363 so far this month. Dial *124# to Buy a 2GB Data bundle valid for 7 days at R119. Offer valid today until 23:59. [08:20, 10/17/2018] ?Amelia?: You've used R264.42 out-of-bundle data on ********** 363 so far this month. Dial *124# to Buy a 2GB Data bundle valid for 7 days at R119. Offer valid today until 23:59.

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Replies (2)
Vodacom
Vodacom's reply17 Oct 2018, 08:30
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply17 Oct 2018, 11:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, we've addressed your concern and advised you accordingly.
Regards
Vodacom Consumer Website Team