VERY, VERY poor service, promises not kept and Vodacom unresponsive

Good morning,

I recently wrote a review about my Fibre beingo so slow. 0.67 mbs instead of 20mbs.

You told me to take a screenshot after I did the speed test. I did what you asked re the screenshot and the internet speed, ping etc. I sent it to the email address you gave me and I rep**** to you privately saying I have had no response from ANY Vodacom technician or even yourselves.

I have not had any feedback. How am I supposed to run a business if my download speed is 0.67mbs? And how are we supposed to relax in the evening? We can't watch TV or even stream Youtube.

To summarize: - I constantly get less than 4 mbs download, Much of the time it is less than 1mbs. I very seldom get 20mbs. - I did what you asked re the screenshot of the speedtest and sent it to the email address you told me to send it to. - I don't get the line speed You are contractually obliged to give me, - You do not answer your emails, you don't send technicians out. In fact you ignore me totally.

I tried to revert privately on my previous complaint but you did not answer. It has been more than 20 hours that I have been waiting for a response from you.

I am now considering reading the fine print on our contract with you and seeing if it is possible to cancel the contract and get someone more reliable. Seeing as you do not value us as customers.