Very Very poor service from Vodacom, a Tech giant

I have already paid vodacom on the 28th of December 2021. The service has not been reinstated. Tomorrow they expect payment for a service that has not been rendered. Everytime I call in, the turn around time increases, firstly I was told it takes about 4 hours, then I was told it takes 24 to 48 hrs. today Jordan just told me it will take 5 days for the issue to be resolved. This is ridiculous