Very very POOR service from Vodacom

We are so disappointed with the service received from Vodacom. We had a fibre installed in February and to date they haven’t debited our account, everytime we called we were told the debit order date was captured as last day of the month and we informed them that the date is incorrect and requested it to be changed to the 15th and we requested banking details to do an eft to avoid arrears but we were told that the billing department must first confirm with an email that they won’t debit to avoid double debits then last week only we decided to download the Vodacom App then we realised that they captured the incorrect account number, that account was used by my husband 15 years ago. The address on our invoice is also wrong and they do not have his contact number on his profile yet his using a vodacom SIM card. This morning they decided to suspend the service after calling us yesterday and confirming that our account will be debited today. Never in my life have I experienced such a service! Then today we decided to call since our service is suspended then this wonderful lady decided to take us through the process to do an eft but the reference number on our statement is incorrect, it does not go through now we are told that the only option is to go inside a vodacom store to do the payment! I am so frustrated, we completed the application form but a lazy person who captured our application decided not to update our information and kept the profile as is. There’s no amount of “We are so sorry” that will change this. As soon as the 12 months is done we are definitely cancelling this contract