Very very poor service from Vodacom

I have 3 Vodacom contracts and have been a Vodacom contract customer for around 12 years.

And I am appalled by the way Vodacom has been treating me. I have a simple request of returning a phone. I am waiting from 23 November for this phone to be picked up.

Each time Vodacom say, the matter has been escalated.

I have reported matter on Twitter, sent an email to complaints department and still nothing.

This is the 2nd time that I am writing a review about Vodacom on this platform.

I just wonder whether Vodacom only gives attention to their corporate customers and dont worry about small customers like me.

My contact number for ***