Very very poor service

I've been a client of Vodacom for many years and haven't had such a bad experience with any service provider in a very long time.

I went to Vodacom Fourways late Friday afternoon (two weeks ago) to upgrade my phone. A very friendly gentleman assisted me, but unfortunately the phone I wanted was out of stock. He said stock is due the Wednesday, and he will phone me once arrived. I also wanted to cancel the contract for a data ****le that I had for many years, I was advised to call Vodacom to get assistance. That is where everything went wrong....

I phoned the Monday morning, two weeks ago. Was put through to a Ms Govender (If I am correct). She was extremely friendly and helpful. She convinced me to do the upgrade with her as well - biggest mistake of my life. I received a call from another Vodacom agent on the 10th to ask me if I'm sure I want to cancel my data contract.....with her on the call, I asked her where my new phone was as I still haven't received it. After investigation we figured out that the contact number for me to inform me of the delivery, was the number for the ****le.

I phoned Vodacom 7am this morning (Friday 12.02) to find out what is happening. Was told that an agent will phone me back at 8am. Waited till 8.30, phoned them again. Asked to speak to Ms Govender, but could not as I was told she will phone me back, I was also then told that the order was cancelled (by whom??). Its 5 hours later, haven't received a call from her. Phoned again, spoke to a lady in cancellations, she said she will escalate to her manager Kisha. I asked for the surname, she said she cannot pronounce it and when I asked her to spell it for me she hung up.

I eventually spoke to Lindi who tried to assist, but I was beyond angry by then. She did her best and explained that I have to go through the entire process again. That the delivery address was captured incorrectly as well as the contact number with the first order.

Now I have to wait 3 to 5 more working days for a phone. Vodacom doesn't care if you as a client have to wait for something as you are just of a millions....wait for someone to phone you back, wait for a delivery etc. but if they have to wait for you to pay your bill, they will simple cut you off.

I regret so much that I did a telephonic upgrade....it was my first and certainly my last one.