Very Very poor service!!!

Did sim swap in January 15 on this account. Phone service was cut on 12 February 2015. After 4 hours on phone on 13 February 2015 it was found the number was deleted from Vodacom network. I was sent from customer care to accounts to cancellations during this 4 hours. The number was eventually recovered late the afternoon. Phoned again on 25 February 2015 to inquire on online account services. I want to manage this account online, guess what the F%^^K!!! I do not have master account holder privileges!!! I pay the account you as^%$%#^ s. Now nobody know what the hell is going on. Can anybody at Vodacom assist with this sh&t, I have reached a point of no return. I am so sorry that I ever went to Vodacom for a service provider. Absolutely disgusting service.