Very very poor fibre service from Vodacom

I have asked for 2nd fibre installation in another property of mine as the service was good in the 1st line. I was not aware that Vodacom has dropped the standard in fibre installation & connectivity.

Vumatel connected the 2nd fibre, Vodacom claimed that the fibre is activated. Till today, i cant access internet/wifi via the fibre router. Please help as I am already being billed for something i don't have. Very poor service from Vodacom while being charged high fees.