Very very POOR CUSTOMER SERVICE received from Vodacom Online

As a loyal Red VIP customer I have had the most terrible experience with my online upgrade. I have upgraded online last week Friday and realized I have chosen the wrong package. I have called in early Saturday morning requesting vodacom to cancel or reverse the upgrade. I was told that the after sales department was closed but the agent will sent an email to advice them of the cancelation.Just to be on the safe side, I've called again on Monday and was told that it would be escalated to the department again. And that it would take 24hrs to 48hrs to be canceled. On Tuesday I have received an email advising that me of the order that is prepared and I emailed back advising that I have requested for an reversal and would go to my local branch. I have received no response, nobody from vodacom even called to advise on the process.So I called on Tuesday and Wednesday and was advised that it's been escalated and will be cancelled before the order leave for George. Yesterday afternoon RAM came and delivered the package that I on several times requested to be cancelled. It was after hours so I couldn't phone vodacom to ask what needs to be done with the package. So I have signed for it and 1st thing this morning I have called vodacom advising them of the situation and that the box is still sealed only for the agent to give me attitude. The more I explained the situation she didn't want to listen to my predicament . After a long debate she advised that she arranged for collection of the sealed item and that it will be returned to the warehouse. Once returned only then it can be canceled. And the worst part is that she advised that I will only be able to do a upgrade again in January 2024 which is ridiculous as I need a phone because my old one packed up. I am really really dissatisfied with this whole process and not even once did some one from the upgrades department called me to confirm my order and package that I ve chosen, if they did then we would've sorted out the problem from the get go...