Very very poor Customer Service from VODACOM

<p>My whoes starting in January, when Vodacom soft locked my phone, cause I reached a Vodacom limit that I wasn't aware of the month before in Dec. I requested Vodacom to unlock my phone, cause it was about 5 days before the debit order was supposed to go through. They said they would not un-softlock my phone, unless I paid the outstanding amount. I then paid the outstanding amount, but a few days later the debit order for the same amount went off, i then enquired at Vodacom why, and they said they could not stop the debit order, cause when i made the payment, the debit order was already sent to the bank for processing. I then requested the bank to reverse the debit order that was double paid.</p> <p>Then in April i went to get a upgrade at the vodacom shop in Watermall Rustenburg, they said i couldn't get an upgrade, due to outstanding amounts on my account, i then found out the debit orders for end Feb and Mar never went off, i then immediately did the payments and refilled out a debit order document at Vodacom, so that they could automatically debit my account monthly again.</p> <p>I then wanted to upgrade to a S7, they said they haven't got stock, but would deliver in the following week. Each week i would go to the Vodacom Shop in Waterfall Mall and each week they made the same promise, then this week on Thursday i stopped at the Vodashop to enquire if the phone has arrived, they said yes and brought the phone out, i then said i would come back later, as i never had time at the moment, then when i went today to do the contract, Vodashop said my phone did not arrive (don't know how, as they physically showed it to me on Thu). They also said I'm now not financially suitable (which with the salary bracket I'm in, i would definitely be able to afford the package I'm on, and i have also not had any issues with the payment of my account, except those that Vodacom caused) must make a additional R5000 down payment, when I upgrade. Don't know why. They still can't give me date or an estimation date for delivery.</p> <p>I have spent countless hours on the phone and each time they divert me to different persons that can't assist.</p> <p>Does anyone know of someone at Vodacom that can assist, as this is becoming very frustrating and IS THE WORST CUSTOMER SUPPORT I HAVE EVER RECEIVED FROM A COMPANY !!!</p>