AG
Ajit G
1 reviews | Active since Feb 2023
17 Feb 2023, 12:05
Very Very ...... Poor Customer Service
This is My Vodacom Data Contract Number *** , taken this Contract in Nov 2022 and it is on Debit Order. First Debit Order went well and from December 2022 Debit orders are going through till now. When i called Vodacom Collections Department about it they said Debit orders are not going through saying that FNB banking is saying that my profile is not matching with Debit order. Then on 13 Feb 2023, i requested Vodacom Collections Department to send new Debit Check Mandate, and calling them everyday but no success in getting new Debit check Mandate till date . Very Very ...... Poor Service. I never thought Vodacom Customer care such worse.
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Replies (1)Vodacom's replyOfficial
17 Feb 2023, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Feb 2023, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
